These Terms & Conditions govern your use of the quen ph platform. By accessing or using any part of quen ph, you agree to be bound by these terms. Please read them carefully before registering or placing any bets.
These cards summarize the most important aspects of the quen ph Terms & Conditions. The full legal text follows below.
You must be at least 21 years of age to register and use quen ph. This is a strict requirement under Philippine gaming regulations. Age verification is mandatory for all accounts.
quen ph operates within the Philippine regulatory framework. These Terms & Conditions are governed by the laws of the Republic of the Philippines. Use of the platform outside permitted jurisdictions is prohibited.
Each player is permitted to hold only one active quen ph account. Duplicate accounts are strictly prohibited and may result in permanent suspension and forfeiture of balances.
All bonuses and promotions offered by quen ph are subject to specific wagering requirements and conditions. Bonuses cannot be withdrawn until applicable requirements are met in full.
You are solely responsible for maintaining the confidentiality of your quen ph login credentials. quen ph will not be liable for losses resulting from unauthorized access due to your failure to secure your account.
quen ph is committed to responsible gaming. Players may set deposit limits, loss limits, and self-exclusion periods at any time. Gambling is addictive — know when to stop.
These Terms & Conditions ("Terms") constitute a legally binding agreement between you ("Player," "User," "you") and quen ph ("quen ph," "we," "us," "our"). By creating an account, accessing, or using the quen ph platform at quenph.org, you confirm that you have read, understood, and agree to be bound by these Terms in their entirety. If you do not agree, you must not use the quen ph platform.
By accessing the quen ph platform, registering an account, or placing any wager, you unconditionally accept these Terms & Conditions, our Privacy Policy, and any additional rules or guidelines published on the quen ph website. These documents collectively form the entire agreement between you and quen ph.
Your continued use of quen ph following any modification to these Terms constitutes your acceptance of the revised Terms. It is your responsibility to review these Terms periodically. quen ph reserves the right to update, amend, or replace any part of these Terms at any time, with notice provided through the platform.
These Terms apply to all users of the quen ph platform, including visitors, registered players, and any other persons who access or use the service in any capacity.
Age Restriction: Access to real-money gaming on quen ph is strictly limited to individuals who are 21 years of age or older, in accordance with Philippine gaming regulations. It is illegal for persons under 21 to participate in real-money gambling activities.
To be eligible to register and use the quen ph platform, you must satisfy all of the following conditions at the time of registration and at all times during your use of the platform:
quen ph reserves the right to request documentary proof of age and identity at any time. Failure to provide satisfactory verification may result in suspension or termination of your account and forfeiture of any pending withdrawals pending investigation.
To access real-money gaming features on quen ph, you must create a registered account. During registration, you are required to provide accurate, complete, and current information. Providing false, misleading, or incomplete information is a material breach of these Terms and may result in immediate account termination.
Each individual player is permitted to maintain only one active account on quen ph. The creation of multiple accounts — whether under the same name, different names, shared devices, shared IP addresses, or any other method — is strictly prohibited. quen ph employs technical and manual measures to detect duplicate accounts. Where duplicate accounts are identified, all associated accounts may be suspended, and balances may be forfeited pending investigation.
You are solely responsible for maintaining the confidentiality of your quen ph username and password. You must not share your login credentials with any other person. quen ph will not be liable for any loss or damage arising from your failure to keep your credentials secure. You must notify quen ph immediately if you suspect unauthorized access to your account.
quen ph is required to conduct Know Your Customer (KYC) verification in accordance with applicable Philippine anti-money laundering regulations. You may be required to submit government-issued identification, proof of address, and proof of payment method. Accounts that fail to complete KYC verification within the required timeframe may have withdrawal privileges suspended until verification is complete.
All financial transactions on quen ph are conducted in Philippine Peso (PHP / ₱). quen ph supports the following payment methods for deposits and withdrawals:
quen ph does not accept cryptocurrency of any kind, nor credit card deposits for gambling purposes, in compliance with current Philippine payment regulations.
The minimum deposit amount is ₱200. Deposits are generally credited to your quen ph account within minutes of successful payment confirmation. quen ph does not charge fees on standard deposits, though your payment provider may apply their own transaction charges.
Withdrawal requests are processed within one (1) to three (3) business days, subject to completion of KYC verification and satisfaction of any applicable wagering requirements. The minimum withdrawal amount is ₱500. Withdrawals will only be processed to a payment method registered in your own name — third-party withdrawals are not permitted.
quen ph is committed to full compliance with the Anti-Money Laundering Act of the Philippines (Republic Act No. 9160, as amended). All transactions are monitored for suspicious activity. quen ph reserves the right to delay, suspend, or report any transaction that raises concerns under applicable AML regulations.
quen ph offers various bonuses and promotional offers to eligible players from time to time. All bonuses are subject to the specific terms and conditions published alongside each promotion, which form part of these Terms. In the event of any conflict between a promotion's specific terms and these general Terms, the promotion-specific terms shall prevail with respect to that promotion.
All bets placed on quen ph are subject to the specific game rules applicable to each product — including but not limited to live casino, slots, sports betting, bingo, and specialty games. By placing a bet, you confirm that you have read and understood the applicable game rules.
The following conduct is strictly prohibited on the quen ph platform. Engaging in any prohibited conduct may result in immediate account suspension, permanent ban, forfeiture of balances, and referral to the appropriate Philippine authorities:
All content on the quen ph platform — including but not limited to text, graphics, logos, icons, images, audio clips, game software, and the overall design and layout of the website — is the exclusive property of quen ph or its licensors and is protected by applicable Philippine and international intellectual property laws.
You are granted a limited, non-exclusive, non-transferable, revocable license to access and use the quen ph platform solely for your personal, non-commercial entertainment purposes. This license does not permit you to:
To the fullest extent permitted by applicable Philippine law, quen ph, its directors, officers, employees, agents, and licensors shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or in connection with your use of the quen ph platform, including but not limited to:
quen ph's total aggregate liability to you for any claim arising out of or in connection with these Terms shall not exceed the total amount deposited by you into your quen ph account in the thirty (30) days preceding the event giving rise to the claim.
Gambling is addictive. Know when to stop. quen ph is committed to promoting responsible gaming and providing tools to help players maintain control of their gaming activity.
quen ph provides the following responsible gaming tools to all registered players, accessible at any time through your account settings:
If you believe you may have a gambling problem, we strongly encourage you to make use of these tools and to seek professional support. quen ph takes its duty of care to players seriously and will cooperate fully with any responsible gaming intervention requested by a player or their authorized representative.
For more information on responsible gaming tools and resources available through quen ph, please visit our Responsible Gaming page.
quen ph reserves the right to suspend, restrict, or permanently terminate your account at any time, with or without prior notice, if quen ph reasonably believes that:
Upon termination of your account, any balance remaining in your account will be reviewed. Where termination is due to a breach of these Terms, quen ph reserves the right to withhold some or all of the balance pending investigation. Where termination is initiated by you voluntarily, your remaining balance (net of any applicable bonus amounts that have not met wagering requirements) will be returned to you via your registered payment method within a reasonable timeframe.
quen ph collects, processes, and stores your personal data in accordance with our Privacy Policy, which is incorporated into these Terms by reference. By using the quen ph platform, you consent to the collection and use of your personal information as described in the Privacy Policy.
quen ph will not sell, rent, or otherwise transfer your personal data to third parties except as required by law, as necessary to provide the services (e.g., payment processing), or as described in the Privacy Policy. For full details on how quen ph handles your personal data, please review our Privacy Policy.
quen ph reserves the right to amend, update, or replace these Terms & Conditions at any time. When material changes are made, quen ph will provide notice through the platform — such as a notification upon login or a prominent announcement on the website. The date of the most recent revision will be reflected in the "Last Updated" date at the top of this page.
Your continued use of the quen ph platform after any such changes constitutes your acceptance of the revised Terms. If you do not agree to the revised Terms, you must cease using the platform and may request account closure by contacting quen ph customer support.
These Terms & Conditions shall be governed by and construed in accordance with the laws of the Republic of the Philippines, without regard to its conflict of law provisions.
In the event of any dispute arising out of or in connection with these Terms or your use of the quen ph platform, the parties shall first attempt to resolve the dispute through good-faith negotiation. If the dispute cannot be resolved through negotiation within thirty (30) days, it shall be submitted to the exclusive jurisdiction of the competent courts of the Philippines.
For disputes relating to gaming outcomes or regulatory matters, quen ph operates within the oversight framework of the Philippine Amusement and Gaming Corporation (PAGCOR). Players may escalate unresolved complaints to the relevant regulatory authority in accordance with applicable procedures.
If you have any questions, concerns, or complaints regarding these Terms & Conditions or the quen ph platform, please contact our customer support team. Our support team is available 24 hours a day, 7 days a week via live chat after login.
For written inquiries, you may reach us at:
quen ph Customer Support
Email (plain text — not a link): [email protected]
Website: quenph.org
Support Hours: 24/7 via live chat (post-login)
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